Prime Time Treasure HunterDate of publication
Title : USPS SHIPPING DELAYS! How to Get YOUR Package Delivered! C'mon Ebay!
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Package Shipped April 26. It’s May 5 and it is still at the original USPS distribution center. I get a text every day that it departed the facility in my tracking app. And the next day it’s still there. This is the Memphis one. Will never buy items in or around the Memphis Distribution Center. I’d be funny if it wasn’t so sad.
I just want to know if you're stupid you not understand without eBay policy most of us would not even attempt through an eBay store that's why most of us by through an Amazon store because of the guarantees and the fast shipping and less scams when we purchase items with guaranteed delivery dates we expect to get them by then that is a contract try selling without them guarantees and I bet you don't sell much
There's no excuse for the delay. The holidays are over. I have a package is being shipped by priority mail by the seller. It's being held in Greenville, SC distribution center for 10 days with no movement. I work for FedEx in Memphis. We're the main distribution center. We might get over 20 thousands of packages a day. We still get them delivered. USPS is just useless. Don't used covid-19 for an excuse.
What does it mean when a seller says the item is located in Rancho Cucamonga CA but then it shows as departed the shipping partner and USPS awaiting item in LA?? That makes me think that its an over seas shipment waiting at the port in LA even though they said it was in Rancho CA. Am I getting duped??
Don't trust USPS they lie on the package scans all the time. They order employees to "stop the clock" with BS scans when they can't handle all their work. If you ship with them they will ruin your business. Look at USPS Youtube page comments are turned off GEEEEE I WONDER WHY
Nope. ebay refunds the buyer after 3 days end of discussion. That is what that commie ebay site has been doing to me in 2020 and 2021. Packages are being delayed recently of course. All the buyers do is open a request. I got 3 days and thats it. Even when answering, does not matter, REFUNDED. Even when resending the item, REFUNDED!. Damn commie-bay.
The post office simply needs more people to work there.
The more packages shipped, the more money they make.
So they make more money, but don't hire more people? The extra money is going somewhere. In addition, the Govt. has tons of our tax money that they waste so they could easily put some of it into the USPS! Covid has been around for months, they should have figured this out by now.
The post office needs to start hiring more employees! I've been waiting on a package from usps that keeps going back n forth from two different usps locations for several days! Why does it keep going back n forth!? This is ridiculous! I think we could run USPS better. This new post master general is a joke. It's no surprise, especially considering who appointed him from the previous administration! Post Master Generals should be required to have postal work experience!
I only had one guy complain. A New Yorker trying to get it for free. 36k in sales from October 31 to January 1st he was the only one complaining about delays. Most folks understood. But I don’t sell new stuff. So collectors tend to be more understanding than impulse Amazon type buyers
Hello Especially for a $200 item and Ebay rules in favor of the buyer and pulls the money from the seller and tracking shows late confirm delivery, and Ebay will not give $ back to the seller this is worth a date in a small claims court!! Record the event and put on You Tube & Face Book for other sellers to see. This will hold Ebay to a higher authority. Most sellers are responsible for handling time, not transit time. Request a re-payment from the buyer and if buyer refuses / no response, include the buyer in the small claims case. Like unions, if enough sellers stuck together and enough small claims cases occurred, I'm sure a policy 'update' would be issued. The down side is if enough small claims court occurs and Ebay gets a reputation for court cases, buyers may be reluctant to purchase which is bad for Ebay and sellers.
I live just outside of Philly and my mail (during this time) was very erratic. I had no problems getting mail from the northern part of PA but anything coming through Philly was delayed. I still do not get my mail regularly. Local carriers were (and maybe still are) taking two routes to make up for carriers out sick. I feel bad for those carriers, they were working crazy long hours and getting crap from customers. Hopefully that is all behind us now.
I would deal effectively rather with the seller first before going to Ebay, especially if the seller did send the package in good faith and through no fault of their own, the package was missent or not delivered. I would also go to the distribution site myself, but at some point, the buyer has to have either the package, or package replacement or refund.
All Help request go to the delivery post office. If it hasnt reached the delivery post office, there is nothing they can help with. A Missing Mail search goes to the Mail Recovery Center previously known as the Dead Letter Office in Atlanta, GA where packages or items go if they have lost their address or the address cannot be read or the item came out of the package and cannot be matched to the package. It will not get anything accomplished with packages that just are not being sorted at the processing plants. The fact that the packages start moving after youve done either the Help Request or tge Missing Mail Search is just a coincidence
❤ Thank you SO MUCH for this tip!! I am a believer! After a whole month of waiting for a package that was never even scanned, I FINALLY got an update that it's in our nearest distribution center. This happened soon after the postal service sent me a response saying, "...according to our tracking records a shipping label was created by the shipper but the Postal Service has not yet received your package. After the package has entered the postal mailstream, further information can be provided." Based on the tracking info, I can with absolute certainty attribute this to filling out the help request form you suggested in the video.
eBay refunded $500 to a buyer for a polo parka that got lost while being returned back to me due to incorrect address the buyer provided. I AM FURIOUS. I spent 3 hours on the phone with 2 agents with no resolve and now I’m out $500. I agree ebay should extend the refund period to 30 days after item not received case is opened by the buyer.
Working with a Ebay seller who reached out to me a week ago. Tracking showed the package in transit from the Philadelphia center then nothing for three weeks. Seller opened a mail search with USP and talked to the oist office. Some facilities were closed due to people sick with COVID19. Got a message today 1/10/21 that the package is now moving from the center in South Carolina. Package originally mailed by seller 12/15 as of 12/17 USPS stopped scanning. I wanted to give it sometime. I did not want that buyer to not get paid or get a bad rating so I did not involve Ebay myself. I have a personal package stuck in Texas somewhere so this information will be helpful to try to get that one moving again.
USPS is a trash company and I cannot wait until they don't exist anymore. They need to be shut down, if they were doing a good job people would be happy to use their services and they wouldn't be struggling. It's the fact that they have to compete with FedEx and UPS hertz and dhl is the reason why they're going out of business
Im trying to return an item already refunded. The tracking info instantly updated at the moment the package arrived, that was two weeks after the due date. Tracking was none existent. I don't mind item arriving late, but the postal services need to keep infi up to date, that is the purpose of tracking. I'm trying to return an item but ebay wont even give me a proper shipping label that case is resolved. Postal office are the ones that need to eat the return cost for this.
Ebay is not automatically extending claims for 10 days, only happens if you contact them case by case and ask for extension. Also USPS keeps closing my cases as resolved without doing anything and there seems to be no recourse. It seems the USPS is not always scanning items they delivered which is causing me trouble. Ebay needs to step up.
So, I just want to give you a HUGE THANK YOU for this video! I filed USPS Help Requests on two packages that were dropped off at the post office on December 7th. It took about 24-36 hours, but both packages are finally marked arriving in USPS Distribution Centers near the buyers' addresses. It appears that the packages may be delivered on January 2nd. Your recommendation worked!!!! Thanks for helping me become a much better seller!
I followed your advice and filed a missing mail request last week. Never heard anything from them. Today they closed my request and I got an email asking how my customer service was from the USPS. How funny is that?? So I did stall, but what the heck do I do now?? The usps blew me off and I’m still in the same spot I was before.
Great video. Thanks for doing. So I am coming late to the game here. Some comments 1) eBay doesn’t care about their sellers. This is just another example of eBay sticking it to their customers (yes sellers are customers of eBay- we are eBay’s revenue source). How many businesses treat their customers like eBay treats their sellers? Look at the switch to managed payments. How many sellers out there know that you can’t sell items in certain categories under managed payments because eBay’s payment processor is not setup to handle? eBay couldn’t fix this prior to the change? 2) this is a law of averages game here. You have 10 packages stuck somewhere, 2 or 3 customers are going to be unreasonable and will demand a refund today. Most are going to understand but most of our efforts as sellers are going to be on the few who don’t care about what is happening at usps 3) I had a buyer file a did not receive claim with their bank. No contact with me. Bank obviously gets in touch with eBay who gets in touch with me. I immediately filed a package intercept request with usps. Going to cost about $20 to have returned to me but I didn’t want to risk the refund occurring and then the package being delivered. I am just going to let this play out but at least I will have the package back that sold for $130. My concern with this is the bank is going to have more pull and possibly eBay will have to resolve faster and give refund. If this was a $20 item then no need for package intercept and If buyer receives package and is refunded then change to unpaid in transaction and send invoice by PayPal 4) agree using ups or fedex but buyer can’t have a P.O. Box and cost to mail will be higher especially for smaller packages. I have mailed several lately by ups and all were delivered without issues. 5) usps is now bypassing all of the bottleneck distribution sites that were mentioned. So you are seeing packages go to FL and KS even though the seller and buyer are in the middle Atlantic region (Pa, ny, nj, De). This kind of path is going to create more delays but hopefully more movement and less sitting. 6) as the video noted some packages are just showing delivered as a second scan. No other scans. So anything can happen. 7) overall all of these packages will get delivered (ok understand some will not but very much the exception) so patience is needed but unfortunately a small % of buyers want resolution today. 8) keeping an eye on which packages are sitting and contacting the buyer is a good idea that will hopefully lead to less cases Being opened. But this is a manual process that can take time especially for sellers who do a lot of volume.
Could you put a note in the description of the item warning buyers of a massive USPS shipping delay and to expect a 1-2 week delivery? By bidding you accept this delay? Of course ebay may not let that fly. I've been in constant contact with my buyers with any updates. All of my buyers (a handful) are understanding and patient.
Postal employee's not scanning packages in the first place. Post office saying the package was never sent. Package is in Evansville sitting in a trailer since November. I am doing the only thing I know how, turned off promotions turned off all sales and only listing low dollar items, only listing 5 every other day slowing down sells. When I do sell something I'm going into the post office even though I have CHF and COPD just to get a piece of paper. We are getting ready for the second wave here, it's going to get really bad. Is there a way for me to close my store completely not just put it on vacation, I want to hide all of my listings. Then restart in February? I don't rely on Ebay for bills, it's just for extra cash but not worth my life (what I do have left). Thanks
Hey Dom, thank you for the excellent video. I'm in this predicament myself right now. The buyer opens a case with eBay ONLY 12 DAYS after she ordered the item. Better yet, she's not replying to any of my emails. I've opened a help request with the USPS, but I have feeling that's not going to help. The tracking only shows I created the label, which is ridiculous. Ebay is going to a make a Decision 4 days from now. What would a great mind like yours do in this situation? Thanks for all your time and help, and happy holidays.
We are jumping through hoops . Bells . Whistles. eBay needs to know what’s going on and the impact this is having on their sellers. I’ve emailed the CEO , and other executives and you should do the same. I’ve received communication back - let this not be in vein, and let’s impact change in the best possible way,
I've curtailed selling until after New Year's. So many delays and lost packages. Doing package research cases does seem to help. I really wish Ebay would do something for sellers. I've had to issue too many refunds only for the package to show up days later. However, I did file a claim with the USPS and they actually sent me a check for the amount I lost.
Actually, I've skipped the help request ALL the time and filled out missing mail request....it lets you......and next day (usually), package(s) starts to move. Great advice on communication.....my problem has been that I don't have the time to monitor and respond....Send out a LOT and a LOT is late. But orders keep coming in so I have no time :(
It's been a cluster. I don't understand why usps couldn't see it coming, and, if out of their control, why they think it's cool to increase prices for holiday deliveries and for priority mail to take 16 days. Just saying.....they should've LOWERED their prices for this service. eBay has been screwing me due to the late deliveries ~and~ global shipping issues. Really frustrating.
Thank you! I followed these exact steps a few weeks ago, and reached out to eBay to formally notify them and get it documented. eBay asked me (the seller), why did you open a research case with USPS when the buyer hadn’t / isn’t even complaining?🤦🏼♀️. I had to explain that I was concerned and that I was trying to be proactive. 😳🤣. It was resolved in 21 days — he received it on Christmas Eve. Thank you again for your helpful advice during this crazy time.
Dom, I have one better than you on USPS closing cases w/o any communication with you. How about one I opened on 12-23-20 and CLOSED on 12-23-20? PO at South Ozone Park, NY. I have several others that have been opened and closed w/o ANY response or resolution. Mark, Flippin Chicken
Wish you a Merry Xmas ist of all :)..don't know if I am making a BIG mistake, but once I have a sale,I am contacting the buyer and informing them that the package will be delayed because of obvious reasons,and asking them if they wish to cancel the order PRIOR to me shipping it to avoid adding to my previous 70% refunds because of 'ITEM NOT DELIVERED in time'' .Some items are not worth paying for a tracking number ( I sold cheap xmas greeting cards ) and by contacting the buyer BEFORE I ship,leads to good communication with the buyer from day one.Till now, the 2 sales that I had,accepted the delay and the order went through.I sent a photo of the postal receipt that I did indeed send the package fast..which was appreciated by the buyer..your thoughts please..
I reached out to some customers today whose packages have been missing in USPS land for weeks. One Customer replied that despite the tracking which said it hadn’t been delivered, she had finally received her package and really appreciated my professionalism, and how conscientious I was. I reached out to once a week as she awaited her delivery. I totally agree with you, proactivity goes a long way!
It’s a very simple solution. You put not responsible for shipping delays or damage in transit in your description. The sale is binding as a contract is. Seller is shielded from frivolous refunds or refunds due to things beyond their control. Works for me and I lose no money.
I too, make it a habit to check tracking on my items “outside” of eBay on the usps (or FedEx) sites. Due to the delays , I also requested email status updates from usps (several times if necessary) This seemed to relocate my package and keep it moving. 🤷🏻♀️🙏🏼 all my items have been delivered. But I’m just small potatoes. Still very relieved. ✌🏼
Someone might have already mentioned this I haven't seen it in the comments but you can reopen the case I just did that and they gave me a new case number. They had only had mine open about 3 days. Yes, stay in touch with your customer. I've had several packages as many of you have go missing not moving and I contacted the customer and I kept them updated and everybody has been so patient and so kind and I've got one package out there waiting to be delivered for a child and I'm just hoping it comes today. Santa is having a very hard time this year. Merry Christmas to you and yours!